PRIVACY POLICY

This Privacy Policy applies to the website https://urvov.com/ (the “Website”) operated by URVOV TRADING PTE. LTD. (“we”, “us”, “our”, UEN: 202646318E). This policy explains how we collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. By accessing, browsing and placing orders on our Website, you consent to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect personal data that you voluntarily provide to us when you register an account, place an order, subscribe to updates, contact customer service or submit enquiries. The types of personal data include:

- Full name
- Contact phone number
- Delivery and billing address
- Email address
- Order history and purchase records
- Communications between you and our support team
- Information related to payment transactions (we do not store full credit card details)

We also automatically collect non-personal technical information such as your IP address, browser type, device information, pages visited and website navigation patterns for analytics and website performance improvement.

2. How We Use Your Personal Data

We use your personal data only for the purposes for which it was collected, including:

- Processing, fulfilling and delivering your orders
- Sending order confirmations, shipping updates and after-sales notifications
- Responding to your enquiries, support requests and return applications
- Verifying identity and preventing fraudulent transactions
- Complying with legal, regulatory and tax obligations under Singapore law
- Improving our website, products and customer service experience
- Sending marketing communications only if you have opted in to receive them

3. Disclosure of Personal Data

We will not sell, rent or trade your personal data to third parties for marketing purposes without your explicit consent.

We may share your personal data with selected service providers who assist us in operating our business, including payment processors, courier and logistics partners, cloud hosting providers and email service providers. These third parties are only permitted to use your data to perform services on our behalf and are required to maintain data confidentiality.

We may disclose your personal data if required by law, court order, government authority or to protect our legal rights, property and safety, or the safety of other users.

4. Data Security

We implement reasonable technical and organisational security measures to safeguard your personal data against unauthorised access, loss, misuse, alteration and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

5. Your Rights under PDPA

Subject to the PDPA, you have the right to:

- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw your consent for the collection, use or disclosure of your personal data at any time
- Request deletion of your personal data where applicable

If you wish to exercise any of these rights, please contact us using the contact details below. We may require verification of your identity before processing your request.

6. Cookies

Our Website uses cookies and similar tracking technologies to recognise your browser, remember preferences, analyse website traffic and support checkout functions. You may adjust your browser settings to refuse cookies, but this may affect the functionality of our Website and prevent you from completing purchases.

7. Third-Party Websites

Our Website may contain links to external websites operated by independent third parties. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices and content of third-party websites. We encourage you to review their privacy policies before submitting any personal information.

8. Retention of Personal Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, to complete our business and legal obligations, resolve disputes and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it.

9. Amendments to this Privacy Policy

We reserve the right to update or revise this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Website after publication of the revised policy constitutes your acceptance of the changes.

10. Contact Us

For queries, concerns or requests related to this Privacy Policy or your personal data, please contact:

Company Name: URVOV TRADING PTE. LTD.
UEN: 202646318E
Phone: +65 89541350
Email: support@urvov.com
Address: 403 JURONG WEST STREET 42, #06‑551, HONG KAH COURT, SINGAPORE 640403