REFUND AND RETURNS POLICY

This Refund and Returns Policy applies to all purchases made on https://urvov.com/ (the “Website”) operated by URVOV TRADING PTE. LTD. (UEN: 202646318E). This policy supplements our Terms and Conditions. By placing an order with us, you agree to be bound by this policy.

1. Return Eligibility

You may request a return for eligible items within 30 calendar days from the date you receive your order. To qualify for return, items must meet all of the following requirements:

- Items are unused, unworn and unwashed
- Original tags and packaging are intact and attached
- Items are not damaged by customer misuse
- The items are not final sale, clearance, customised or intimate apparel

Clearance goods and intimate apparel are non-returnable and non-refundable for hygiene reasons.

2. Return Application Process

Before sending items back, you must contact our customer support team to obtain a return authorisation. Unauthorised returns will not be accepted or processed.

When submitting your return request, please provide your order number, product details and reason for return. We will review your request and send you return instructions once approved.

3. Return Shipping Cost

Return shipping fees are borne by the customer, unless the return is caused by our error, such as wrong item dispatched, defective product or severe quality issue.

We recommend you use a trackable shipping service for returns. We are not responsible for packages lost or damaged during return transit.

4. Inspection & Refund Processing

Once we receive and inspect your returned goods and confirm they meet return conditions, we will initiate your refund within 14 working days.

Refunds will be issued to the original payment method used for checkout. The time taken for the funds to reflect in your account depends on your payment provider or bank processing speed.

5. Partial Refund & Rejection

We reserve the right to reject a return or issue a partial refund if the item shows signs of wear, stains, damage, missing tags or incomplete packaging. We will notify you with supporting photos if your return application is rejected.

6. Exchanges

Exchange is subject to stock availability. If you wish to exchange for a different size or colour, please leave a note in your return request. If the replacement item is out of stock, we will process a refund instead.

7. Damaged or Defective Items

If you receive damaged or defective items, please contact us within 7 calendar days upon delivery and provide clear photos of the item and packaging. We will assess the case and arrange replacement or refund at our discretion.

8. Policy Updates

We may revise this Refund and Returns Policy from time to time. The updated version will be posted on this page with the effective date stated. Your continued purchase from our website indicates acceptance of the latest policy.

9. Contact Us

For return and refund enquiries, please reach out to:

Company Name: URVOV TRADING PTE. LTD.
UEN: 202646318E
Phone: +65 89541350
Email: support@urvov.com
Address: 403 JURONG WEST STREET 42, #06‑551, HONG KAH COURT, SINGAPORE 640403